How can I return my order?

Step-by-step returns process:

1. Click here to return;
2. Enter your email address and order number;
3. Follow the instructions and select the items you want to return;
4. After completing payment, you will receive a return label. Print this return label and place the items you want to return in the shipping bag.
   Then attach the return label to the outside of the package and hand it in at a collection point near you.
5. After we receive your return, we will process the refund. This process takes an average of 10 working days. The amount will be refunded to the account you paid with.

What are the costs for returns?

An amount of €3.95 will be charged for creating a return label. You do not pay any costs for exchanging. Click here if you want to exchange an item.

When will I receive my refund?

Has your return been received, assessed and approved? We will then refund the purchase amount within 10 working days. We will inform you about this by e-mail.

My question has not been answered...

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